Gonzalez Software

Hear a real call

How a call goes

This is Brynne, the AI receptionist on my business line, taking a call from a plumber who misses calls when he is under a sink. She gets his name, his number, and his address, checks my calendar, and books a walkthrough. Nothing on her side is scripted for the recording.

Recorded September 12, 2026 · 2 min 7 sec

Incoming call

Rivera Plumbing, Pompano Beach

Booked
0:002:07

The caller is me. The transcript below follows along, and any line plays from that point.

The call, line by line

The notes on the right are the moments that matter on a real call: the disclosure, the readbacks, the next step, and the booking.

  1. Says she is an AI and that the call may be recorded, on every call. Florida requires everyone on a recorded call to know.

  2. Reads back the business name, then the phone number, then the address. A lead saved wrong is a lead lost.

  3. Offers the next step that fits the caller: a walkthrough because he is local, or a video call.

  4. Checks the real calendar and offers three open times. No callback, no message to return.

  5. Books it, confirms the address and time, and sends the invite. The whole call is just over two minutes.

What I cut, and what I did not

This is one continuous recording trimmed from three and a half minutes to just over two. I removed:

  • Two questions the caller asked (after-hours handling and pricing) that Brynne answered by pointing to the consult. Both answers are already on this site.
  • The spelling of the caller's email address for the calendar invite.

Nothing was added, re-recorded, or reordered. Rivera Plumbing is a made-up company for the call. The phone number is a line I own and the address is a commercial building I picked for the demo. For what the after-hours and pricing answers would be, see the trade pages and what it costs.

What this looks like for your trade

Swap the plumber for your business and the shape is the same: the caller gets a real answer on the first ring, the details are read back so they are saved right, and the job lands on your calendar with a text to you. Pages by trade: contractors, plumbers, HVAC companies, electricians, roofers, pest control, landscapers.

Now call her yourself.

(954) 951-9976 is my real business line. Ask her anything you would ask a front desk, then book a free consult if you want one on your line.